Shipping Policy

At SoulSphere, we work to make sure your order is processed carefully and delivered as quickly as possible. Please review the information below for details about our processing and delivery times.

Order Processing

All orders are typically processed within 1–3 business days after your order is successfully placed. During this time, your order is prepared, inspected, packaged, and handed over to the shipping carrier.

Business days are Monday through Friday and do not include weekends or major holidays. Processing times may occasionally take longer during periods of high order volume, holidays, promotions, or other circumstances outside of our control.

Shipping & Delivery

After your order has been processed, delivery typically takes 4–12 business days. Delivery times can vary depending on your location, the shipping carrier, customs procedures, weather conditions, and other factors.

Please keep in mind that the estimated delivery timeframe begins after the processing period, not immediately after your order is placed.

Estimated Timeline

Processing: 1–3 business days
Delivery: 4–12 business days
Total Estimated Time: Approximately 5–15 business days

These timeframes are estimates rather than guaranteed delivery dates.

Tracking Information

Once your order has been processed and shipped, tracking information may be provided so you can follow the progress of your package. Tracking updates can sometimes take a little time to appear after the carrier receives the shipment.

If your tracking information does not immediately show movement, please allow some additional time for the carrier's system to update.

Shipping Delays

While we work hard to meet our estimated delivery times, delays can occasionally occur due to circumstances outside our control. These may include severe weather, carrier delays, customs processing, incorrect or incomplete shipping information, holidays, high shipping volumes, or other unforeseen circumstances.

If your package is delayed, we recommend checking the tracking information regularly for the latest updates.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order. Please carefully review your name, address, apartment or unit number, city, state, ZIP/postal code, and other required information before completing your purchase.

If you notice an error in your shipping information, contact us as soon as possible at soulsphere88@outlook.com. While we will do our best to assist, changes cannot always be guaranteed once an order has entered processing or been shipped.

Lost, Stolen, or Missing Packages

If your tracking information indicates that your package has been delivered but you cannot locate it, first check around your delivery area and with household members, neighbors, or your building's management if applicable.

If you still cannot locate your package, contact the shipping carrier directly and reach out to us at soulsphere88@outlook.com so we can assist with the next steps.

International Orders

International shipments may be subject to additional customs processing or delays depending on the destination country. Customers are responsible for ensuring that the shipping information provided at checkout is accurate and complete.

Customs-related processing times can vary and are outside of our control.

Contact Us

For questions regarding your order, shipping status, or delivery, please contact our support team at:

Email: soulsphere88@outlook.com

When contacting us about an existing order, please include your order number so we can assist you as efficiently as possible.

Important Shipping Notice

By placing an order, please understand that the shipping times provided above are estimates. Orders generally require 1–3 business days for processing followed by 4–12 business days for delivery, for an estimated overall timeframe of approximately 5–15 business days.