Return & Refund Policy

At SoulSphere, we want every customer to have a smooth shopping experience. Please review this policy carefully before placing your order, as it explains the circumstances under which we can assist with order issues.

Order Issues

If your order arrives damaged, defective, or incorrect, please contact our support team as soon as possible after delivery. We may request photographs or other information so we can properly review the issue and determine the appropriate resolution.

To help us resolve your request quickly, please include your order number, a description of the issue, and clear photographs showing the product and any visible damage when applicable.

Damaged Items

If your product arrives damaged during transit, please contact us promptly after receiving your package. Do not discard the product, packaging, or shipping materials until we have reviewed the situation, as they may be needed to investigate the delivery issue.

Once the necessary information has been received and reviewed, our support team will provide the next steps.

Defective Products

If you believe your product has a manufacturing defect or is not functioning as described, contact us with details about the issue. Depending on the circumstances, we may request photographs or a short video demonstrating the problem.

Issues caused by misuse, accidents, improper handling, unauthorized modifications, or normal wear and tear may not qualify for assistance.

Incorrect Items

If you receive an item that differs from what you ordered, please contact us promptly with your order information and photographs of the item received. Our team will review the order and help determine the appropriate next steps.

Change Of Mind

Please carefully review the product description, images, specifications, and order information before completing your purchase. Requests based solely on a change of mind, personal preference, or ordering the wrong variant may not qualify for a return or other resolution.

Eligibility Requirements

To help us review an order issue, customers may be required to provide:

• Order number

• Customer name

• Description of the issue

• Clear photographs or video when applicable

• Photos of the original packaging when relevant

• Any additional information reasonably needed to investigate the claim

Failure to provide requested information may delay the review process.

Order Changes & Cancellations

Once an order has entered processing or has been shipped, changes or cancellation requests may not be possible. If you need assistance with an order, contact us as soon as possible after placing it.

We cannot guarantee that changes or cancellations can be made after processing has begun.

Shipping-Related Issues

If tracking information shows that an order has been delivered but you cannot locate it, please first check your delivery area and contact the relevant shipping carrier. You may also contact our support team so we can assist with the available next steps.

Shipping delays caused by carriers, weather, customs, holidays, or other circumstances outside our control do not automatically qualify as product defects.

Review Process

Every request is reviewed individually based on the circumstances of the order and the information provided. We aim to handle legitimate product issues fairly and efficiently.

Please do not send products back without first contacting our support team and receiving instructions. Unapproved returns may not be accepted.

Contact Us

For questions or assistance regarding an order, contact:

Email: soulsphere88@outlook.com

Please include your order number in your message so our team can locate your purchase and assist you as efficiently as possible.

Policy Updates

SoulSphere reserves the right to update this policy when necessary. Any changes will be reflected on this page, and customers are encouraged to review the policy before making a purchase.

By placing an order through our store, you acknowledge that you have reviewed and understood the terms outlined in this Return & Refund Policy.